1. Introduction
Welcome to Ayurveda & Kinesis Cape Town (“we”, “us”, “our”, or “the Company”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website [ayurvedakinesis.co.za], our booking and payment systems, or interact with us through any other means.
By accessing our website or using our services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We collect information that you provide directly to us and information that is collected automatically when you use our website.
2.1. Personal Information You Provide
Contact Information: Name, email address, phone number, and physical address.
Booking Information: Details about bookings or classes you register for, including dates, services, and preferences.
Payment Information: Billing address and payment details (processed securely via PayFast; we do not store credit card details).
Newsletter Sign-up: Email address when you subscribe to our newsletter via Mailchimp.
Account Information: If you create an account, username and password.
2.2. Information Collected Automatically
Usage Data: IP address, browser type, device type, referring/exit pages, operating system, and usage data.
Cookies and Tracking Technologies: We use cookies and similar technologies to track website activity and improve your experience. You may control cookies through your browser settings.
Analytics: We use Independent Analytics and similar tools to collect and analyse website traffic and usage.
3. How We Use Your Information
We may use your personal information for the following purposes:
To process and manage your bookings, orders, and payments.
To provide and improve our services, website functionality, and user experience.
To send booking confirmations, reminders, and important updates.
To communicate with you about your account, appointments, or inquiries.
To send newsletters and marketing communications (with your consent).
To comply with legal obligations and resolve disputes.
To analyse website performance, detect security incidents, and prevent fraud.
4. Sharing and Disclosure of Your Information
We will never sell your personal information. We may share your information only in the following situations:
Service Providers: With trusted third-party vendors who perform services for us, such as payment processing (PayFast), email marketing (Mailchimp), website hosting, analytics, and technical support.
Legal Requirements: If required by law, regulation, legal process, or government request.
Business Transfers: In the event of a business merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
All service providers are contractually required to protect your information and only use it as necessary to provide their services.
5. Payment Processing
All online payments are processed securely via PayFast. We do not store or have access to your full credit/debit card details. PayFast’s Privacy Policy can be found at: https://payfast.io/privacy-policy/
6. Newsletter & Marketing
If you sign up for our newsletter, we use Mailchimp to manage email communications. You may unsubscribe at any time by clicking the unsubscribe link in our emails.
Mailchimp’s Privacy Policy: https://mailchimp.com/legal/privacy/
7. Cookies and Tracking Technologies
We use cookies to provide a better browsing experience, analyse traffic, and serve targeted content. You can control cookies through your browser settings, but some features of the site may not function properly without them.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.
9. Data Security
We take reasonable measures to protect your information from unauthorised access, alteration, disclosure, or destruction. This includes SSL encryption, secure hosting environments, and restricted access to data.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
10. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
Access: Request a copy of the information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal exceptions.
Objection: Object to processing of your data or withdraw consent at any time.
Portability: Request transfer of your data to another service provider.
To exercise your rights, please contact us using the details below.
11. Children’s Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us so we can remove it.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new “Last updated” date. Please check back periodically.
13. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
Ayurveda & Kinesis Cape Town
Email: [info@ayurvedakinesis.co.za]
Phone: [+27 64 638 0647]
Unit 503, 11 Kloof Road, Sea Point, Cape Town, 8005